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We recommend booking at least 24-48 hours in advance for standard services to ensure availability. For special events like weddings, proms, New Year's Eve, major conventions, and other NYC peak-demand events, booking 2-4 weeks ahead is strongly recommended. These high-demand dates require a non-refundable deposit of 25-50%. We also offer same-day bookings subject to availability, and our 24/7 service means we're always ready to accommodate last-minute requests.

Our service includes a professional licensed chauffeur, fuel, insurance, and vehicle maintenance. All vehicles feature premium amenities with climate control and complimentary water. For airport transfers, we include real-time flight monitoring with complimentary wait times: 15 minutes for standard pickups, 45 minutes after domestic flights, and 60 minutes after international flights. Additional charges may apply for tolls, parking, waiting time beyond grace periods, stops, airport fees, peak-hour surcharges, and NYC congestion pricing. Gratuity (typically 20%) may be automatically added per NYC industry standards.

Yes! Airport transfers are one of our specialties. We service all major NYC-area airports (JFK, LGA, EWR). We monitor your flight in real-time to adjust for delays or early arrivals. Our chauffeurs will be waiting at the designated pickup location. Complimentary wait time is 45 minutes for domestic flights and 60 minutes for international flights after arrival. Please note that cancellations within 12 hours of airport transfers are subject to a 100% fee as dispatch and flight-tracking resources have been allocated.

We understand plans can change. Cancellations made more than 48 hours before pickup receive a full refund. Cancellations between 48-24 hours incur a 50% fee, and cancellations within 24 hours are charged 100% of the fare. No-shows (no contact within 30 minutes of pickup, or 45 minutes for airport pickups) are billed in full. Airport transfers have stricter terms with 100% cancellation fees within 12 hours. For special events, a 25-50% non-refundable deposit is required.

Absolutely. All our chauffeurs are professionally licensed, background-checked, and have extensive experience in luxury transportation. They undergo regular training in customer service, safety protocols, and defensive driving. Our entire fleet is fully insured and maintained to the highest standards, ensuring your safety and peace of mind throughout your journey.

Yes! We love personalizing your experience. Special requests such as champagne for celebrations, specific music preferences, decorations for weddings or proms, or other amenities can be arranged when booking. Please note that customers must provide their own child safety seats (required by NYC law for passengers under 8 years old), though these can be pre-arranged with us. Chauffeurs are not permitted to install child seats for liability reasons. Some special requests may incur additional charges.

We accept all major credit cards, debit cards, and cash. A valid credit card or deposit is required to secure all bookings. Payment can be made securely online during booking, or you can pay at the end of your service. Final charges will be billed to the credit card on file unless otherwise specified. For corporate accounts, we offer invoicing options. Gratuity for chauffeurs may be automatically added as per NYC industry standards (typically 20%).

We provide comprehensive coverage throughout the tri-state area, including all major cities, airports, and surrounding regions. Whether you need transportation within the city, to the Hamptons, or long-distance travel to neighboring states, we've got you covered. Contact us for specific route inquiries or destinations outside our standard service area.