Privacy Policy

A. Personal Information

We may collect the following personal data when you book or contact us:

Full name

Email address

Phone number

Billing address

Payment information (processed securely through third-party processors)

Flight details (for airport pickups)

Special requests or service notes

B. Automatically Collected Information

When you visit our website or booking platform, we may automatically collect:

IP address

Device and browser type

Cookies and usage data

Location data (if enabled)

C. Driver & Passenger Information

For safety and regulatory compliance (including NYC TLC standards), we may collect:

Pickup and drop-off locations

Trip route history

Time and duration of service

We use your information to:

Process and confirm reservations

Provide transportation and chauffeur services

Communicate about upcoming trips, delays, or changes

Process payments and send receipts

Improve customer service and user experience

Comply with NYC and New York State transportation regulations

Prevent fraud or unauthorized transactions

Send promotional or service-related updates (opt-out available)

Personal information is stored on secure servers protected by encryption and access controls.

Payment information is not stored by us and is processed securely by PCI-compliant third-party payment processors.

Only authorized staff and chauffeurs have access to personal data required to perform their duties.

We regularly review our security protocols to protect against unauthorized access, leaks, or misuse.

We do not sell or rent your personal information.

We may share information only with:

Payment processors (for billing and fraud prevention)

Chauffeurs, for trip fulfillment

Airport authorities, if required for operational verification

Law enforcement, if mandated by law or subpoena

Third-party service providers, such as scheduling software or SMS systems, solely to support operations

All partners are required to maintain confidentiality and follow data protection standards.

Our website may use:

Functional cookies

Analytics tools (e.g., Google Analytics)

Session tracking to support booking

Location-based services (if approved by the user)

You may disable cookies in your browser settings, but some features may not function correctly.

We retain personal information only for as long as needed to:

Complete bookings

Meet legal and tax obligations

Maintain security and fraud-prevention records

Support operational reporting

Trip logs may be retained longer to comply with NYC TLC requirements.

You may request at any time:

Access to your personal data

Correction of inaccurate information

Deletion of your account or data (unless legally required to retain it)

To opt out of marketing emails or SMS messages

To make a request, contact us using the details listed below.

Our services are not intended for individuals under 18 unless accompanied by an adult.

We do not knowingly collect personal information from minors without parental consent.

Our website may contain links to external websites.

We are not responsible for the content, privacy practices, or policies of those sites.

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date. Continued use of our services indicates acceptance of the updated terms.

For questions, requests, or privacy concerns, please contact us at:

Premium City Rides

Phone: +12313123213

Email: info@premiumcityrides.com

Address: NYC Office Address